Terms & Conditions

Please read these terms carefully before using MyPlanet services. These terms govern your access and use of our platform.

Effective from: January 1, 2025

Acceptance of Terms

  • •By accessing or using MyPlanet services, you agree to be bound by these Terms & Conditions.
  • •If you disagree with any part of the terms, you may not access our services.
  • •We reserve the right to modify these terms at any time. Continued use constitutes acceptance.

User Responsibilities

  • •You must be at least 18 years old to use our services
  • •Provide accurate and complete information during registration
  • •Maintain the security of your account credentials
  • •Not engage in illegal activities through our platform
  • •Respect other users and follow community guidelines

Service Usage

  • •Our services are provided 'as is' without warranties of any kind
  • •We reserve the right to refuse service to anyone
  • •Service availability may vary by location
  • •We may limit or terminate accounts violating our policies
  • •You agree to use the service only for lawful purposes

Payments & Fees

  • •All payments are processed through secure payment gateways
  • •Service fees are clearly displayed before booking confirmation
  • •Refunds follow our cancellation policy as specified in the app
  • •We are not responsible for bank processing delays
  • •Promotional offers have specific terms and expiry dates

Cancellation Policy

  • •Cancellation charges apply based on timing and service type
  • •No-shows may incur full or partial charges
  • •Refunds processed within 5-7 business days
  • •Emergency cancellations require valid documentation
  • •Policy may vary for scheduled vs on-demand services

Limitations of Liability

  • •We are not liable for service interruptions beyond our control
  • •Maximum liability limited to the amount paid for the service
  • •Not responsible for user content or third-party actions
  • •Excludes indirect, incidental, or consequential damages
  • •Local laws may affect liability limitations

Additional Important Points

Terms automatically update with service changes
Disputes governed by local jurisdiction
Force majeure clauses apply during emergencies
Intellectual property rights reserved
Third-party terms may apply for integrated services

Quick Guide

✓ Must Read: Sections 1, 2 & 4

⚠ Important: Cancellation Policy

ℹ Good to Know: User Responsibilities

Related Documents

Privacy Policy
→
Cancellation Policy
→
Safety Guidelines
→
Community Standards
→
Driver Partner Terms
→

Need Clarification?

Contact our legal team for any questions about these terms.

Contact Legal Team

Version: 3.2.1

Last updated: January 15, 2026

Agreement Acknowledgment

By continuing to use MyPlanet services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you and MyPlanet.

24+
Sections
50+
Key Points
10+
Linked Policies
∞
User Protection